CUSTOMER SUPPORT
1. Shipping & Delivery
We ship to over 120 countries worldwide, using trusted logistics partners such as BRT (for Italy) and FedEx (for international orders), with tracking provided for all shipments.
Estimated Delivery Times
Italy: 2–5 business days
Europe: 3–7 business days
Rest of the world: 3–10 business days
Delivery times are averages and may vary depending on remote areas, islands, or national holidays.
Shipping Costs
Shipping fees are automatically calculated at checkout, based on your shipping destination and the total value of your order.
Free shipping is available for select countries and is automatically applied at checkout when eligible.
For shipments outside the European Union, any customs duties, local taxes, or import charges are the responsibility of the recipient and are not included in product prices or shipping fees.
Important Information
Delivery times are calculated in business days, excluding Saturdays, Sundays, and public holidays.
You will receive a confirmation email with your tracking number once your order has been shipped.
Please ensure that your shipping details are correct to avoid delays in delivery.
For any questions or support, feel free to contact our Customer Service at: info@noon-chi.com
2. Payment Methods
Credit Cards, PayPal, and Google Pay
All payments on Noon-Chi are securely processed through Stripe, integrated with our WooCommerce platform.
We accept the following payment methods:
Visa
MasterCard
American Express
PostePay
Maestro
Discover
Diners Club
JCB
Google Pay
PayPal
You can monitor your order status anytime in the “My Orders” section of your Noon-Chi account.
Please note: Some payment methods may be subject to specific contractual terms imposed by their respective providers. We recommend reviewing their conditions before use.
Bank Transfer
If you choose to pay by bank transfer, you will receive an email with all necessary instructions after confirming your order.
Bank Details:
Beneficiary: A.C. Cosmetics Srl
IBAN: IT07O0542401601000001005441
Bank: BdM Banca (Mediocredito Centrale Group)
BIC/SWIFT: BPBAIT3BXXX
Please include your order number as the payment reference.
Shipping will be processed only after we have verified the actual credit of the amount, which may take 3–5 business days.
If payment is not received within 10 calendar days, the order will be automatically cancelled.
3. Returns and Refunds Policy
Right of Withdrawal (EU & Italy only)
Customers residing in Italy or the European Union have the right to withdraw from the purchase within 14 days from receipt of goods, as per Art. 52 of the Consumer Code and EU Directive 2011/83.
To activate a withdrawal, contact our Customer Service at info@noon-chi.com with your order number. You’ll receive full instructions for returning the item(s).
Exclusions from the Right of Withdrawal
As stated in Art. 59 of the Consumer Code, returns are not accepted for:
Sealed products that have been opened;
Cosmetic items where hygiene is compromised once the primary packaging is opened.
Return Conditions
To be eligible for a return, products must be:
Unused and intact
In their original packaging
Complete with accessories, documents, and labels
Damaged or incomplete products may be rejected or refunded partially.
Returns (Italy, EU, and International)
Contact Customer Service to start the return process.
You’ll receive instructions including the return address and shipping details.
Returns must be shipped within 14 days of approval.
Return shipping costs are the responsibility of the customer.
Refunds
Refunds are issued using the original payment method.
Processed within 14 days from confirmation of withdrawal, or 30 days for partial refunds (e.g., product unavailability).
Bank processing times may affect the actual date the refund appears.
International Orders (Outside EU/Italy)
The right of withdrawal does not apply to purchases outside the EU.
Any customs duties, import taxes, or fees are paid by the buyer and are non-refundable.
Customer Service & Assistance
For questions about returns, refunds, or general info, contact us via: Email: info@noon-chi.com
Form: available on the Contact page
Our team responds within 24–36 hours from receipt.
Data Privacy
All personal data collected during the return/refund process is managed according to our Privacy Policy and used solely to fulfill your request.
4. FAQ
You can find quick answers to common questions in our FAQ section.
5. Contact
To reach us directly, use the Contact Form available on the Contact Page.
LEGAL AREA
Terms and Conditions (link: /termini-e-condizioni)
Privacy Policy (link: /privacy-policy)
Cookie Policy (link: /cookie-policy)
LEGAL AREA
Terms and Conditions of Use
1. Company Information
Noon-Chi is a brand owned by A.C. Cosmetics Srl, headquartered at Via Antonio Aldini 42, 20157 Milan (MI), Italy – VAT No.: 13623000969 – REA MI: 2334488 – Certified email (PEC): accosmetics@legalmail.com – Customer Service email: info@noon-chi.com.
2. Purpose
These terms govern the access and use of the website www.noon-chi.com, the browsing of its content, the purchase of products, and the management of related services.
3. Acceptance of Terms
By using this website, you fully accept these Terms and Conditions. A.C. Cosmetics Srl reserves the right to modify them at any time without notice. Changes will be posted on this page and take immediate effect.
4. Website Use
Users agree to:
Use the website in accordance with applicable laws and these Terms;
Not use the site for fraudulent or illegal activities;
Not attempt unauthorized access to our servers or systems;
Not reproduce or use any content without prior written authorization.
5. User Account
To make purchases, users may register by creating a personal account. You are responsible for maintaining the confidentiality of your login credentials and for any unauthorized activity under your account.
You may access your personal area (“My Account”) to manage orders and personal information.
6. Sales Contract
The purchase contract is considered finalized when you receive the order confirmation via email from Noon-Chi. We reserve the right to cancel any order in case of pricing or availability errors.
7. Products and Availability
All products displayed on the website are subject to availability. Product descriptions and prices may be updated without notice. In case of errors, Noon-Chi reserves the right to cancel affected orders and issue full refunds.
8. Payments and Invoicing
Payments are securely processed via Stripe, which supports:
Visa, Mastercard, American Express, Maestro, Google Pay, Apple Pay, PayPal, and other supported methods.
Bank transfers are also accepted. More details are available on our Payment Methods page.
9. Shipping and Returns
We ship to Italy and over 120 countries worldwide. Shipping costs and conditions are detailed in the Shipping and Delivery section.
To exercise the right of withdrawal or initiate a return, refer to our Returns, Withdrawal and Refund Policy.
10. Intellectual Property
All content on the Noon-Chi website (including but not limited to text, logos, images, graphics, videos, and layouts) is the exclusive property of A.C. Cosmetics Srl or its licensors. Unauthorized use is strictly prohibited and will be legally pursued.
11. Limitation of Liability
Noon-Chi does not guarantee that the website will be free of errors, interruptions, or viruses. We are not liable for any direct or indirect damages arising from the use of the site or purchased products.