CUSTOMER SUPPORT

3. Returns and Refunds Policy

Right of Withdrawal (EU & Italy only)

Customers residing in Italy or the European Union have the right to withdraw from the purchase within 14 days from receipt of goods, as per Art. 52 of the Consumer Code and EU Directive 2011/83.

To activate a withdrawal, contact our Customer Service at info@noon-chi.com with your order number. You’ll receive full instructions for returning the item(s).

Exclusions from the Right of Withdrawal

As stated in Art. 59 of the Consumer Code, returns are not accepted for:

• Sealed products that have been opened;

• Cosmetic items where hygiene is compromised once the primary packaging is opened.

Return Conditions

To be eligible for a return, products must be:

• Unused and intact

• In their original packaging

• Complete with accessories, documents, and labels

Damaged or incomplete products may be rejected or refunded partially.

Returns (Italy, EU, and International)

• Contact Customer Service to start the return process.

• You’ll receive instructions including the return address and shipping details.

• Returns must be shipped within 14 days of approval.

• Return shipping costs are the responsibility of the customer.

Refunds

• Refunds are issued using the original payment method.

• Processed within 14 days from confirmation of withdrawal, or 30 days for partial refunds (e.g., product unavailability).

• Bank processing times may affect the actual date the refund appears.

International Orders (Outside EU/Italy)

• The right of withdrawal does not apply to purchases outside the EU.

• Any customs duties, import taxes, or fees are paid by the buyer and are non-refundable.

Customer Service & Assistance

For questions about returns, refunds, or general info, contact us via:
 Email: info@noon-chi.com
 Form: available on the Contact page
 Our team responds within 24–36 hours from receipt.

Data Privacy

All personal data collected during the return/refund process is managed according to our Privacy Policy and used solely to fulfill your request.

4. FAQ

You can find quick answers to common questions in our FAQ section.

5. Contact

To reach us directly, use the Contact Form available on the Contact Page.

• LEGAL AREA
  Terms and Conditions (link: /termini-e-condizioni)
  Privacy Policy (link: /privacy-policy)
  Cookie Policy (link: /cookie-policy)

LEGAL AREA 

Terms and Conditions of Use

1. Company Information

Noon-Chi is a brand owned by A.C. Cosmetics Srl, headquartered at Via Antonio Aldini 42, 20157 Milan (MI), Italy – VAT No.: 13623000969 – REA MI: 2334488 – Certified email (PEC): accosmetics@legalmail.com – Customer Service email: info@noon-chi.com.

2. Purpose

These terms govern the access and use of the website www.noon-chi.com, the browsing of its content, the purchase of products, and the management of related services.

3. Acceptance of Terms

By using this website, you fully accept these Terms and Conditions. A.C. Cosmetics Srl reserves the right to modify them at any time without notice. Changes will be posted on this page and take immediate effect.

4. Website Use

Users agree to:

• Use the website in accordance with applicable laws and these Terms;

• Not use the site for fraudulent or illegal activities;

• Not attempt unauthorized access to our servers or systems;

• Not reproduce or use any content without prior written authorization.

5. User Account

To make purchases, users may register by creating a personal account. You are responsible for maintaining the confidentiality of your login credentials and for any unauthorized activity under your account.
You may access your personal area (“My Account”) to manage orders and personal information.

6. Sales Contract

The purchase contract is considered finalized when you receive the order confirmation via email from Noon-Chi. We reserve the right to cancel any order in case of pricing or availability errors.

7. Products and Availability

All products displayed on the website are subject to availability. Product descriptions and prices may be updated without notice. In case of errors, Noon-Chi reserves the right to cancel affected orders and issue full refunds.

8. Payments and Invoicing

Payments are securely processed via Stripe, which supports:
Visa, Mastercard, American Express, Maestro, Google Pay, Apple Pay, PayPal, and other supported methods.
Bank transfers are also accepted. More details are available on our Payment Methods page.

9. Shipping and Returns

We ship to Italy and over 120 countries worldwide. Shipping costs and conditions are detailed in the Shipping and Delivery section.
To exercise the right of withdrawal or initiate a return, refer to our Returns, Withdrawal and Refund Policy.

10. Intellectual Property

All content on the Noon-Chi website (including but not limited to text, logos, images, graphics, videos, and layouts) is the exclusive property of A.C. Cosmetics Srl or its licensors. Unauthorized use is strictly prohibited and will be legally pursued.

11. Limitation of Liability

Noon-Chi does not guarantee that the website will be free of errors, interruptions, or viruses. We are not liable for any direct or indirect damages arising from the use of the site or purchased products.