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Terms and Conditions of Use

1. Company Information

Noon-Chi is a brand owned by A.C. Cosmetics Srl, headquartered at Via Antonio Aldini 42, 20157 Milan (MI), Italy – VAT No.: 13623000969 – REA MI: 2334488 – Certified email (PEC): accosmetics@legalmail.com – Customer Service email: info@noon-chi.com.

2. Purpose

These terms govern the access and use of the website www.noon-chi.com, the browsing of its content, the purchase of products, and the management of related services.

3. Acceptance of Terms

By using this website, you fully accept these Terms and Conditions. A.C. Cosmetics Srl reserves the right to modify them at any time without notice. Changes will be posted on this page and take immediate effect.

4. Website Use

Users agree to:

  • Use the website in accordance with applicable laws and these Terms;
  • Not use the site for fraudulent or illegal activities;
  • Not attempt unauthorized access to our servers or systems;
  • Not reproduce or use any content without prior written authorization.

5. User Account

To make purchases, users may register by creating a personal account. You are responsible for maintaining the confidentiality of your login credentials and for any unauthorized activity under your account.
You may access your personal area (“My Account”) to manage orders and personal information.

6. Sales Contract

The purchase contract is considered finalized when you receive the order confirmation via email from Noon-Chi. We reserve the right to cancel any order in case of pricing or availability errors.

7. Products and Availability

All products displayed on the website are subject to availability. Product descriptions and prices may be updated without notice. In case of errors, Noon-Chi reserves the right to cancel affected orders and issue full refunds.

8. Payments and Invoicing

Payments are securely processed via Stripe, which supports:
Visa, Mastercard, American Express, Maestro, Google Pay, Apple Pay, PayPal, and other supported methods.
Bank transfers are also accepted. More details are available on our Payment Methods page.

9. Shipping and Returns

We ship to Italy and over 120 countries worldwide. Shipping costs and conditions are detailed in the Shipping and Delivery section.
To exercise the right of withdrawal or initiate a return, refer to our Returns, Withdrawal and Refund Policy.

10. Intellectual Property

All content on the Noon-Chi website (including but not limited to text, logos, images, graphics, videos, and layouts) is the exclusive property of A.C. Cosmetics Srl or its licensors. Unauthorized use is strictly prohibited and will be legally pursued.

11. Limitation of Liability

Noon-Chi does not guarantee that the website will be free of errors, interruptions, or viruses. We are not liable for any direct or indirect damages arising from the use of the site or purchased products.

12. Privacy and Data Processing

All personal data is processed in accordance with current regulations (EU Regulation 2016/679 – GDPR) and our Privacy Policy, available on the website.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by Italian law. For any disputes, the Court of Milan (MI), Italy, shall have exclusive jurisdiction.

14. Contact

For any questions or further information, please contact our Customer Service:
📧 info@noon-chi.com
📨 PEC (certified email): accosmetics@legalmail.com

Noon Chi Privacy Policy

(Last updated: June 7, 2025)

Noon Chi, a registered trademark owned by A.C. Cosmetics S.r.l., is committed to protecting your privacy. This Policy describes how we collect, use, process, and disclose your personal information when you visit or make purchases on our website www.noon-chi.com.

1. Who We Are

Noon Chi is a brand of A.C. Cosmetics S.r.l., with legal headquarters at Via Aldini 42, 20157 Milan (MI), Italy. VAT Number: 13623000968 – REA (Economic and Administrative Register): MI – 2734448. For any questions or requests related to privacy, you can contact us at: info@noon-chi.com. We are the Data Controller of your personal data under the General Data Protection Regulation (GDPR).

2. Data We Collect

We collect various types of information to provide and improve our services to you.

2.1. Data You Provide Directly to Us: This is data you voluntarily provide when you interact with our website:

  • Account Registration Data: When you create an account on our site, we collect your first name, last name, and email address.
  • Purchase Data: When you place an order, we collect your first name, last name, shipping address, billing address, phone number, and email address. Payment details (such as credit card information) are handled directly by our payment service providers and are not stored on our servers.
  • Communication Data: Information you provide when you contact us via email or other support channels.
  • Newsletter Data: If you choose to subscribe to our newsletter, we collect your email address.

2.2. Data Collected Automatically: When you browse our website, we automatically collect certain information about your device and your interaction with the site. This data is collected through cookies and similar technologies:

  • Browse Data: IP address, browser type, operating system, pages visited, time spent on pages, navigation paths, and referring websites.
  • Device Information: Details about the device you use to access our site (e.g., model, operating system).

3. How We Use Your Data

We use the collected data for the following purposes and based on the following legal grounds:

  • Provision of Products and Services (Legal Basis: Performance of a Contract):
    • To process your orders and manage payments.
    • To ship purchased products via our couriers (BRT, FedEx).
    • To manage your user account.
    • To provide customer support and respond to your inquiries.
  • Improvement of Our Website and Services (Legal Basis: Legitimate Interest):
    • To analyze website usage to optimize user experience and improve our products and services.
    • To monitor and analyze the effectiveness of our marketing campaigns.
  • Marketing Communications (Legal Basis: Consent):
    • To send you newsletters, product updates, special offers, and promotions, only if you have given your explicit consent by subscribing to the newsletter. You can withdraw your consent at any time.
  • Security and Legal Compliance (Legal Basis: Legal Obligation / Legitimate Interest):
    • To prevent fraud and ensure the security of our website and transactions.
    • To comply with legal and regulatory obligations (e.g., tax, accounting).
    • To manage any disputes or litigation.

4. Sharing Your Data

We share your personal data with third parties only when strictly necessary for the purposes described above:

  • Payment Service Providers: We use Stripe (for all credit/debit cards, Google Pay) and PayPal to process payments. These services directly collect and manage your payment data according to their own privacy policies. For payments via Bank Transfer, we only collect the necessary details to verify the transaction (e.g., account holder name, bank transfer reference).
  • Couriers: We share your name, shipping address, and phone number with BRT and FedEx for the delivery of your orders.
  • Analytics Services: We use services such as Google Analytics, Facebook Analytics, Instagram Analytics, and TikTok Analytics to understand how users interact with our site and our social channels. These services collect data in aggregated and/or anonymized form.
  • Email Marketing Service Providers: Your data (primarily email address) will be shared with the newsletter service we select in the future, exclusively for sending the communications you have subscribed to.
  • Legal Authorities: We may disclose your data if required by law or in good faith, believing that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.

5. International Data Transfers

Our website is operated in Italy, and we sell products in 123 countries. It’s possible that some of our service providers (e.g., Google, Facebook, Stripe) are located outside the European Union (EU) or the European Economic Area (EEA). In these cases, we ensure that the transfer of your personal data complies with the GDPR, by adopting appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or by relying on adequacy decisions, to ensure that your data receives a level of protection equivalent to that provided within the EU/EEA. Please note that customs duties, taxes, and local regulations in the destination countries are entirely the responsibility of the buyer.

6. Data Retention

We retain your personal data for the time strictly necessary to achieve the purposes for which it was collected, including legal, accounting, or reporting obligations. The criteria used to determine retention periods include: the duration of our relationship with you, the nature of the data, the purpose of the collection, and legal or regulatory obligations.

7. Your Rights

As a data subject, you have the following rights under the GDPR:

  • Right of Access: To obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data.
  • Right to Rectification: To obtain the rectification of inaccurate personal data concerning you or the completion of incomplete data.
  • Right to Erasure (“Right to Be Forgotten”): To obtain the erasure of personal data concerning you in certain circumstances (e.g., the data is no longer necessary for the purposes for which it was collected).
  • Right to Restriction of Processing: To obtain restriction of processing in certain circumstances (e.g., you contest the accuracy of the data, for the period necessary for us to verify its accuracy).
  • Right to Data Portability: To receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format and/or to transmit those data to another data controller.
  • Right to Object: To object to the processing of your personal data in certain circumstances (e.g., for direct marketing purposes).
  • Right to Withdraw Consent: To withdraw consent at any time, where processing is based on consent. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: To lodge a complaint with the competent supervisory authority (in Italy, the Garante per la Protezione dei Dati Personali – www.garanteprivacy.it). To exercise your rights, you can contact us at info@noon-chi.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to make our site function, analyze traffic, and personalize content. A cookie is a small text file that is stored on your device.

Our website features a cookie consent banner that allows you to accept, reject, or customize your cookie preferences. You can manage your cookie preferences at any time through your browser settings or via our banner.

We use the following categories of cookies:

  • Essential Cookies: Necessary for the website to function (e.g., shopping cart management, login). They do not require your consent.
  • Functional Cookies: Enhance user experience (e.g., remember your preferences).
  • Analytical Cookies: Help us understand how users interact with the site (e.g., Google Analytics).
  • Marketing/Profiling Cookies: Used to show you relevant advertisements based on your interests (e.g., Facebook Pixel, TikTok Pixel).

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, SSL encryption for website communications (HTTPS), firewalls, and data access controls. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

10. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us at info@noon-chi.com to request that such data be deleted.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, indicating the date of the last update. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Material changes will be communicated more prominently (e.g., via email or a notice on the website).

Noon Chi Cookie Policy

(Last updated: June 7, 2025)

Noon Chi, a registered trademark owned by A.C. Cosmetics S.r.l., is committed to protecting your privacy. This Cookie Policy describes how our website, www.noon-chi.com, uses cookies and similar technologies.

1. Who We Are

Noon Chi is a brand of A.C. Cosmetics S.r.l., with registered office in Via Aldini 42, 20157 Milan (MI), Italy. VAT Number: 13623000968 – REA: MI – 2734448. For any questions or requests regarding the use of cookies, you can contact us at: info@noon-chi.com.

### 2. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They are used for various purposes, such as making the site work efficiently, improving navigation, personalizing the user experience, and collecting statistical information about usage.

In addition to cookies, we also use similar technologies such as pixel tags (also known as web beacons), web storage (which allows local data storage in the browser), and other unique identifiers, for the same purposes described in this Policy.

3. Types of Cookies Used and Their Purposes

Our site uses different categories of cookies, the installation and use of which depend on your consent, except for strictly necessary cookies.

3.1. Technical Cookies (Strictly Necessary Cookies)

  • Purpose: These cookies are essential for the proper functioning of the website. They allow us to manage essential functionalities such as access to the reserved area, the shopping cart, Browse security, server load balancing, and the temporary storage of data entered during a session. Without these cookies, the website would not be able to function correctly or provide you with the requested services.
  • Legal Basis: These cookies do not require your consent under GDPR and Italian law, as they are essential to provide you with the service you have explicitly requested (Browse the site and making purchases).
  • Examples:
    • WooCommerce session cookies (for cart and login).
    • Security cookies.
    • Cookies for managing cookie consent itself.

3.2. Analytical Cookies (Analytics Cookies)

  • Purpose: These cookies allow us to collect information on how users interact with our site, such as which pages are most visited, the time spent on the site, and if errors occur. This information helps us to understand and improve the performance of our website.
  • Services Used: We use Google Analytics.
    • Please be informed that we have not activated IP address anonymization and may share data with Google for purposes other than mere aggregated statistical analysis.
  • Legal Basis: The use of these cookies requires your explicit consent, as they are not strictly necessary for the operation of the site and involve a broader data collection compared to solely anonymized statistical purposes.